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If your delivery does not show please call our Delivery Desk at (402) 371-7679

Deets Furniture Delivery

Not only do we pride ourselves on our customer service in the store, but out of it as well! We care about our customers, meaning we want to make it as easy as possible to get your new furniture in your home quickly and smoothly. With this in mind, our exceptional delivery service goes through several steps to ensure your new purchase enters your front door in perfect condition.

  • Before loading it on the delivery truck, we do a thorough inspection of your merchandise to ensure that it is in perfect condition and ready for your home.
  • We plan and organize the delivery by using our DispatchTrack routing GPS-based software. This includes TruckTracker which provides assurance for on-time deliveries and the ability for you to track the location of your delivery truck.
  • On the day of your arranged delivery, we will carefully load your purchase which will be protected with padding and delivered by our delivery team with our own trucks.
  • Once we arrive at your home, we make sure to finish the job. We assemble and set up your new items (excluding hanging of pictures & wall mirrors).
  • From there, we are sure to remove all of the packaging materials and again inspect your merchandise to guarantee that it has arrived in your home in the same perfect condition as when it left our store.

With all of these steps, we do our absolute best to make sure your newest purchase arrives completely and quickly. We also guarantee that your new items will be delivered on clean, well-maintained trucks that have not been contaminated with used furniture or used mattresses. Please note that we do not offer the removal of old mattresses, old furniture, and/or the rearranging of your existing furniture. Our team cannot be responsible for moving your appliances, electronics, or other household belongings.

Delivery service is the promise that you will receive your items quickly and in excellent condition. Here are a few additional notes about options for delivery:

  • If you purchase the Diamond Plus Protection Plan, you will receive delivery at half price or free driveway drop off.
  • Professional In-Home Delivery Service inside Norfolk City limits is $99.99.
  • Outside Norfolk and up to 75 miles, the delivery fee is $149.99.
  • For the Extended Delivery Area 75+ miles from Norfolk, add $2.00 per mile up to 120 miles.
  • Express Delivery is available for an additional charge. See store for availablity and details.
  • When you choose delivery service over ‘load out’ service, you also get 1-year service protection. This promises that, in the unlikely event you need warranty service, we will come to your home to repair or pick up and redeliver your furniture for repair (our choice) at no charge to you for the first year you have it in your home. If you choose ‘load out’ service, it is your responsibility to transfer your items to our store for warranty service.

How Do I Prepare For My Delivery 

Preparing for your delivery:

  • Have an adult, 18 years of age or older, be present to accept any delivery.
  • Re-measure to make sure your new furniture will fit in your home.
  • Clear the room and decide where your new furniture will be placed.

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the delivery date listed on your invoice may vary based on product arrival.

During your delivery: If for any reason you are not completely satisfied with your new furniture or its installation, contact our customer service department prior to the delivery installers leaving your home.

You also have the option to pick up your furniture purchase at our local warehouse, free of charge. You will have the option to select delivery or pick-up at checkout.

How Do I Pick Up My Purchase?

Preparing for pickup:

  • Call our Customer Service Department to confirm that your furniture is ready for pick up.
  • Re-measure to make sure your new furniture will fit  in your home.
  • Make sure your vehicle is large enough to safely transport your new furniture.
  • Pack rope and blankets to properly secure your new furniture and ensure its safe ride home. We will help load and secure your product, upon request.
  • Our pick up hours are: Mon. – Fri. 9:00am – 5:30pm | Sat. 9:00am – 5:00pm. 

All product arrival dates are tentative and based on manufacturer lead times. If your furniture is not in stock at the time of purchase the pick up date listed on your invoice may vary based on product arrival.

While you’re picking up: Please inspect all of your new furniture at the time of pick-up. If there are any items that do not meet your approval please inform the Deets Furniture team member assisting you.

Have Questions?

Our goal is to exceed your expectations. If we haven’t, please inform any manager on duty or contact our Customer Service Center either by filling out our contact form or calling (402) 371-7679. We will make every effort to satisfy your needs.

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