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Store Policies
Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at Deets Furniture to ensure you experience the best possible home furnishings buying experience. In order to achieve this goal in all areas of our business. for the greatest majority of our customers, we hope you will understand our need to operate within certain policies.
DELIVERY SERVICE
Because we offer delivery service to such a broad area, we must deliver in route. We are unable to give an exact “time of day” for delivery. However. we will give you an estimated delivery time (within a four hour window) the day before your scheduled delivery. Please have the area in your home free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible person present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If delivery to the designated room involves limited maneuverability because of narrow halls. doorways or stairwells, etc. We cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel will not be able to hang items on walls.
DELIVERY SERVICE INCLUDES
- Free in-Home service to the original purchaser for one year from the date of delivery excluding all Clearance and AS IS MERCHANDISE. This service is for warranted defects and workmanship only. This free in home service is provided to customers living within our normal delivery area. Customers outside our normal delivery area. must return item(s) to our service department.
- Deets Furniture will continue to offer service in accordance with manufacturer’s warranties after the one-year has expired. Any parts needed for warranted defects or workmanship will be provided at no charge. However. after the one year free service has expired, transportation and labor charges /or repairs and/or installation of warranted parts will be charged.
- The customer will pay for all transportation. parts and labor required after both the one year free service period and the manufactures warranties have expired.
- After one year there will be a minimum charge of $69.00 for an in-home service call.
PICK-UPS
The customer is responsible for securing all items to their vehicle. Please report any manufacturer related issues to us right away. Deets Furnitureis not responsible for any transportation related damages.
MAJOR PURCHASE
Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.
SPECIAL ORDERS
Payment in full is required on all orders. Financing options are available for special ordered merchandise.
1.) Special orders cannot be cancelled once the order has been placed.
2.) Arrival of your order is estimated according to information provided by the factory. Actual delivery may vary from this estimate.
3.) Special order merchandise is not returnable.
4.) Special order merchandise will be repaired and not exchanged or reordered
ESTIMATED ORDER ARRIVAL
We quote the best estimate from information that is provided to us by our vendors . All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer. If you are notified of a long delay and your merchandise is not in production, you may cancel your merchandise and receive a full refund on the undeliverable merchandise.
CLEARANCE OR “AS IS” MERCHANDISE:
1) Delivery or pickups must be made within 10 days (no lay a-way). Unless otherwise arranged.
2) Merchandise must be paid in full at time of purchase {unless financed).
3) No hold orders on clearance items.
4) All sales are final and no refund will be given.
5) No “special orders” at clearance prices.
RETURNS AND CANCELLATIONS
Returns and cancellations of clearance items will not be accepted.
In stock merchandise may not be returned, changed or cancelled without approval from management of Deets Furniture. For any exceptions made to this policy a usage and/or restock fee to be determined by Deets Furniture may be assessed at that time. Returns on lamps, pictures and other accessory items will be accepted within 3 days if the item(s) are returned to Deets Furniture in the original condition with the Sales Order receipt for in store credit.
Any exchanges or returns must be approved by management.
Returns of adjustable bed bases, pillows, mattress protectors, sheets and/or any other bedding merchandise will not be accepted.
60 Night Comfort Guarantee
Thank you for selecting Deets as your Bedding Specialist. Our commitment to customer satisfaction extends beyond the day you purchase a mattress at our store. “WE are offering you this guarantee because we are confident you will love your mattress. The 60 Night Comfort Guarantee applies to sets purchased at $499 and higher. *
Terms for the 60 Night Trial:
- The 60 Night Comfort Guarantee trial period starts the night you receive your new mattress set.
- All comfort exchanges require purchase of mattress protector on same date of mattress sale.
- You must spend a minimum of 30 nights on the mattress before contacting the store for an exchange. (Sometimes it take 30 nights before your body becomes accustomed to your new mattress and this will prevent you from exchanging something before your truly know whether it is or isn’t right for you.)
- After 30 nights, if you are unable to adjust to the comfort of the mattress you have chosen, please schedule an appointment to come into the store for re-selection with your salesperson. All comfort exchanges are done by appointment Only.
- All exchanges are to be of equal or greater value and are subject to manager’s approval. Any difference of price is due upon date of re-selection and must be paid by cash, check or credit card. Any financing plans in place remain unchanged.
- All exchanges are subject to inspection. This agreement is void if any stains or damages are discovered.
- All comfort exchanges need to be done by the Deets/Budget delivery team, at the normal delivery charge for their area. We will pick up current mattress when we re-deliver new mattress.
- This offer is limited to ONE (1) exchange.
- Comfort guarantee not applicable, if all parties that will be sleeping on the mattress are not present when mattress is is selected.
* Close-Out mattresses & any mattress made to customer’s specifications for comfort and/ or size including California King, Full XL etc. are not eligible for the Comfort Guarantee.